As an interstate carrier of household goods you are required by Federal regulations to have an arbitration program.
As a member of USMA you have access to the arbitration process
through the
The American Mediation and Arbitration Organization (located in Staunton, Virginia) provides a neutral and stress free method for the consumer to bring their complaints against a company and have an impartial arbitrator decide the issue. All arbitrations are conducted in writing. This is called a Desk Arbitration. In a Desk Arbitration, the parties submit their arguments and evidence to the arbitrator in writing. The arbitrator then makes an award based only on the documents. No hearing is held.
As a member of USMA you will be given the DOT required form outlining the arbitration process. Place your letterhead on this form and give it to your long distance customers as one of the required DOT documents.
Arbitration is an informal process in which two parties present their views of a dispute to a neutral third party, an arbitrator, who will listen to both sides, weigh the evidence and who will decide how the dispute will be resolved. Arbitration provides a neutral and stress free method for the consumer to bring their complaints against a company and have an impartial arbitrator decide the issue. Disputes are brought before a neutral third party (the arbitrator) who, after carefully reviewing all of the relevant information, issues a final decision. It may favor one of the parties or the decision may effect both parties.
What is Arbitration?.
Access to an Arbitration Process is one of the major benefits provided to US Movers Association members. Arbitration provides an inexpensive and fair method to resolve customer complaints.
ARBITRATION
Arbitration
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